Privacy Policy

Do-Ya Medical Services, LLC Privacy Policy

Last Updated: 9/26/2024

Do-Ya Medical Services, LLC ("Do-Ya," "we," "our," or "us") respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our mobile app. Please read this policy carefully to understand our views and practices regarding your data.

You agree to the terms outlined in this Privacy Policy by using the Do-Ya platform. If you do not agree, please do not use our services.

1. Information We Collect

a. Personal Information

When you register on the Do-Ya platform as a provider or user, we collect personal information, including but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Address
  • Driver's License Information
  • Professional Certifications and Licenses
  • Insurance Information (for providers)
  • Payment Information (including credit/debit card details)

b. Non-Personal Information

We may collect non-personal information about you whenever you interact with our platform, including:

  • Browser Information: Type of device, operating system, and browser used.
  • Usage Data: Pages you visit, the time spent on the platform, search queries, and other analytics.
  • Location Data: GPS or other location data when you use location-based services (with your consent).

c. Medical Information

We may collect and store health-related certifications, credentials, and professional licenses for medical providers for verification purposes. Do-Ya is not responsible for clinical care or medical advice healthcare professionals provide through the platform.

2. How We Use Your Information

We use the information we collect in the following ways:

a. For Service Delivery:

  • To provide access to healthcare services, schedule appointments, and facilitate Communication between patients and providers.
  • To verify and approve healthcare providers on our platform.

b. For Payments:

  • To process payments for services rendered and manage invoicing. Payment information is securely processed via third-party payment gateways (e.g., Square), and we do not store credit/debit card information.

c. For Communication:

  • To send you notifications related to your appointments, service requests, promotional materials (if opted-in), and updates about our platform.

d. For Legal and Regulatory Compliance:

  • To comply with applicable laws, regulations, and government requests.
  • To assist in resolving disputes or investigations.

e. For Marketing and Analytics:

  • To improve our services, enhance user experience, and analyze trends.
  • To send promotional offers or service updates (you can opt out of marketing communications).

 

4. Your Choices and Rights

a. Access and Correction:

You can access, correct, or update your personal information anytime through your account settings. You can contact us at [Insert Contact Email] if you need assistance.

b. Opting Out:

You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications. However, you may still receive service-related communications necessary for using our platform (e.g., appointment confirmations).

c. Account Deletion:

You may request the deletion of your account and associated personal information by contacting us at [Insert Contact Email]. Please note that we may retain certain information to comply with legal obligations or resolve disputes.

5. Data Security

We use appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform is hosted on secure servers and employs encryption for sensitive information. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Do-Ya may use cookies and similar tracking technologies to enhance your experience. Cookies allow us to:

  • Remember your login details.
  • Track usage analytics to improve the platform.

You can manage your cookie preferences through your browser settings.

 

8. Children's Privacy

Do-Ya is not intended for use by individuals under the age of 18 without the consent of a parent or guardian. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

Do-Ya may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please get in touch with us at:

Do-Ya Medical Services, LLC
1800 Pembrook Drive, Suite 300, Orlando, FL 32810 | www.do-ya-know.com | Info@do-ya-know.com